UNIcard lost?

In case of loss, the UNIcard must be locked at Uni Basel Viaweb or at Secanda Website to protect against misuse. The service is available 24/7.

How do I receive a replacement card?

A replacement card can be ordered by mail at the ServiceDesk(support-its@clutterunibas.ch) with your personal Unibas account. The new UNIcard will then be delivered by “A” post within a week.  Should 25 CHF be due, and your card balance does not cover these costs, you have to get and pay (cash) your replacement UNIcard personally at the ServiceDesk.

What should I do if I receive a replacement card and then find the card I thought was lost?

If the new card has already been issued, the old card will be invalid. It should be destroyed.

What happens if I block the UNIcard, but then find it later?

If you have blocked your UNIcard but a new one has not yet been issued, then the ServiceDesk can unblock your original card. In order to do this, the card holder must contact the ITS Service Desk.