UNIcard loss / replacement
UNIcard lost?
In case of loss, the UNIcard can be blocked at unicard-services.unibas.ch or via Polyright Cashless to protect against misuse. The service is available 24/7.
How do I receive a replacement card?
A replacement card can be ordered by mail at the ServiceDesk(support-its@clutterunibas.ch) with your personal Unibas account. The new UNIcard will then be delivered by “A” post within a week. Should 25 CHF be due, and your card balance does not cover these costs, you have to get and pay (cash) your replacement UNIcard personally at the ServiceDesk.
What should I do if I receive a replacement card and then find the card I thought was lost?
If the new card has already been issued, the old card will be invalid. It should be destroyed.
What happens if I block the UNIcard, but then find it later?
If you have blocked your UNIcard but a new one has not yet been issued, then the ServiceDesk can unblock your original card. In order to do this, the card holder must contact the ITS Service Desk.